Careers

Positions at ROC USA and ROC USA Network affiliates provide an exciting opportunity to make a difference in the lives of homeowners in manufactured home communities. 

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ROC USA Positions

ROC USA® is seeking a Communications Associate to support its communications department within ROC USA’s Operations service unit. This storyteller is responsible for writing and communication projects and tasks in collaboration with the other members of the Communications team. This person’s primary directive is to generate content to be used for ROC USA’s printed materials, website, social media channels and/or by other service units or affiliates. Strong preference will be given to heritage speakers of Spanish.

What You’ll Do

The Communications Associate is responsible for:

  • Generating content to be used for our websites, social media channels, internal and external newsletters, collateral materials, podcast, etc.
  • Developing effective organization communication strategies.
  • Working with our subject matter experts to distill complex ideas into easily digestible content.
  • Meeting with each Service Unit to ideate and define content goals.
  • Soliciting content/content ideas from key staff, affiliate partners, and Members of the communities we serve
  • Managing/building community marketing websites for the communities we serve.

If you were here now, you would be working on:

  • Writing a news story about a new resident owned community and profiling the leaders who are making it successful.
  • Connecting with staff at our affiliates to document their innovations in the field.
  • Helping community leaders refine their message into opinion pieces for the media.
  • Contributing to the comms calendar with colleagues including digital media specialist.

Who You Are

To be successful in this job, you will excel in the following areas:

Compelling storyteller. You can get a good story out of anyone. You’re skilled at putting interview subjects at ease and writing about their stories in a way that gets people talking. We work with an often-neglected housing stock and people who choose to call it home. You are free of bias and are passionate about equal treatment and inclusion. You have command of the language, preferably two, and love to showcase the work and stories of others.

Relationship-building. You develop and maintain strong, collaborative working relationships. You can communicate and connect effectively with a wide range of different people. You can influence and persuade without holding formal authority.

Innovative Problem Solver. You can juggle multiple projects at once and balance short- land long-term work without effort. You are a planner and you thrive on organization. You take direction, but also seek complete ownership of your duties and projects.

Education and Experience:

  • At least three years of experience and bachelor’s degree in related field such as communication, marketing, journalism, etc. or related training/experience.
  • Experience in web design and content production is a plus.
  • Solid understanding of project management principles.
  • Working knowledge of MS Office; photo and video-editing software is an asset.
  • Experience in copywriting and editing.
  • Experience in digital marketing a plus

Physical Demands

While performing the duties of this job, the employee is frequently required to walk, sit, stand, use a computer and mobile phone. This position requires the ability and desire to travel to ROC USA events via car or plane several times per year. The employee will occasionally be required to lift and move up to 25 pounds.

What Else You Should Know

The position is a full time 40 hours per week position and based in Concord, NH or Washington, D.C., hybrid or remote for the right candidate. The role requires some travel across the country. The salary for this position is dependent on experience. We also offer an excellent benefits package, including a Health Reimbursement Account, FSA, generous vacation and sick time, and a 3% retirement match.

Apply

ROC USA® is seeking an Executive Assistant to support ROC USA’s President, Chief Operating Officer, and the Executive Vice President of ROC Movement to ensure that activities are being carried out in an organized, timely, and accurate manner, and to provide direct administrative support in the day-to-day business. The Executive Assistant will provide logistic support and planning for ROC USA and ROC Association events, which include ROC USA and ROC Association Board and Committee meetings (quarterly and monthly), and other related events.

The Executive Assistant will work closely with the People Operations Manager to provide support in the execution of general office functions.

What You’ll Do

The Executive Assistant will report to the People Operations Manager and is responsible for:

  • Providing administrative support to the President, COO, and Executive Vice President of ROC Movement in an in-person and remote environment. Carrying out daily functions with a very high attention to detail, ensuring effective and efficient delivery of their duties including scheduling, email, mail, and phone correspondence, as well as travel coordination.
  • Supporting fundraising application preparation and reporting in coordination with President.
  • Attending meetings, compiling notes, distributing notes/action items accordingly, and updating Monday.com project management boards. This could include ROC Association and ROC USA Board meetings.
  • Assisting with all business activity that includes meeting planning, materials preparation and distribution, presentation design/formatting, and other meeting preparation.
  • Providing support in all areas of the President’s, COO’s, and EVP of ROC Movement’s responsibilities including enterprise management, strategic planning, communications, research, public policy, fundraising, and Board operations.
  • Maintaining records within the CRM system of record.
  • Serving as office administrator for the New Hampshire office.

If you were here now, you would be working on:

  • Monitoring Monday.com Board for Executive Leadership activities
  • Assembling and distributing the Board Packets for ROC USA and ROC Association as PDFs.
  • Supporting the ROC Association Board of Directors in getting out a Constant Contact mailing and scheduling flights for a conference presentation next month. This would require light technical support.
  • Manage incoming and outgoing mail, answering the phone, and ordering office supplies.

Who You Are

To be successful in this job, you will excel in the following areas:

Executive Support. You understand the complexity of executive responsibilities and leadership and can recognize priorities and the ever-changing external and internal environment. You are naturally confidential in your work habits and discrete in your communication. You like people and are diplomatic.

Relationship Management. You develop and maintain strong, collaborative working relationships. You can communicate and connect effectively with a wide range of different people, including volunteers, customers, and colleagues.  You can influence and persuade without holding formal authority.

Time Management. Able to manage priorities for multiple stakeholders in a small, fast-paced organization with high standards of excellence, and respects and encourages work-life balance and appropriate boundary setting with all stakeholders.

Innovative Problem Solver. Ability to solve practical and sometimes complex problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to work on projects and tasks from multiple departments at once.

Education and Experience:

  • Five (5) years working in an office environment with at least 2 years’ experience providing Executive administrative support.
  • Experience in any of the following areas is a plus: Office and calendar management, event planning and coordination, or non-profit Board support.
  • Exceptional written communication and organizational skills required
  • Proficiency in all major Microsoft Office applications (Word, Excel, PowerPoint) and videoconference platforms; Slack, Box.com, Salesforce, and Monday.com also preferred, but not required.

Physical Demands

While performing the duties of this job, the employee is frequently required to walk, sit, stand, use a computer and mobile phone. This position requires travel to ROC USA events via car or plane several times per year. The employee will occasionally be required to lift and move up to 25 pounds.

What Else You Should Know

The position is a full time, 40 hours per week non-exempt position and based in Concord, N.H. This person will not be able to work remotely. The wage for this position is dependent on experience. We also offer an excellent benefits package, including a Health Reimbursement Account, FSA, generous vacation and sick time, and a 3% retirement match.

Apply

ROC USA® is seeking a Cooperative Program Manager assist in the development and implementation of ROC USA Direct, a customer-facing business unit of ROC USA, by overseeing staff and resources to support and create Resident Owned Communities (ROCs). This individual will assist in the support of their Boards and provide training, pre-purchase support, and post-purchase transition to new and existing ROCs.

ROC USA Direct is a new business unit, within a growing organization, that operates in a complex and dynamic market. The Service Unit is responsible for identifying and implementing ROC conversions using the ROC USA model. ROC USA Direct operates in selected states where ROC USA does not have Certified Technical Assistance Providers (CTAP) partners.

The ideal candidate has experience in cultivating and managing relationships, training, organizational development and supporting Resident Owned Communities (ROCs) through the pre-purchase operations.  Proven experience in community organizing and cooperative governance is highly preferred for this candidate.

What You’ll Do

The Cooperative Program Manager will report to the Acquisition Vice President of ROC USA Direct, and is responsible for:

  • Assist in the development and implementation of the ROC USA Direct program:
  • Oversee network of developing and established resident-owned communities (ROCs) through monitoring compliance with lender requirements, financing documents, regulatory agreements, and other sources of financial, statutory, and regulatory reporting requirements.
  • Determine ROC USA Direct staffing needs for Board and leadership development within the portfolio.
  • Assist communities in the formation of a non-profit cooperative with the outcome of purchasing and operating their manufactured home community.
  • Act as lead during the cooperative development and acquisition of the community.
  • Source acquisition capital public and private monies and subsidies.
  • Promote the ROC model to town and state officials, attorneys, engineers, and other professionals regarding community needs.
  • Further establish ROC USA Direct as a line of business for ROC USA through the following activities:
  • Assist ROC USA Direct as they identify and work with brokers, manufactured housing community owners, resident cooperatives, and individual homeowners to effectively covert the park to a resident-owned community.
  • Become a subject matter expert on ROC USA’s process and model.
  • Document stories of ROC successes and work with ROC USA colleagues to make these more generally known

If you were here right now, you could be:

  • Manage the opportunity to purchase timeline and pipeline of resident communities
  • Build effective relationship with community and industry groups, including partners, investors, lenders, and regulatory bodies.

Who You Are

To be successful in this job, you will excel in the following areas:

Project Management. You can develop project plans, coordinate the different activities, and communicate the changes and/or progress of the plan. You can complete projects on time and within budget. Experience in using a project management tool (like Monday.com).

Relationship-building. You develop and maintain strong, collaborative working relationships. You can communicate and connect effectively with a wide range of different people.  You know how to build teams and encourage growth of individuals that allows them to see their full potential.  You can influence and persuade without holding formal authority.

Drive to achieve results. You have a track record of working with others to accomplishing ambitious goals and getting results even when there are obstacles. You set a high bar and meet it, because you think three (or 20) steps ahead to anticipate hurdles and come up with pragmatic solutions. You plan backward and engage team members appropriately. You are not discouraged by setbacks and even failure. You see the big picture, but you also sweat the details.

Customer-centric. You can meet people where they are. You can achieve a positive and personalized experience for our customers, the community members. You are approachable, able to earn trust, and lead with empathy. You build authentic relationships across lines of difference, such as race, class, or other identities. You can manage difficult or emotional customer situations and respond promptly to customer needs.

Entrepreneurial and resourceful. You have the passion, motivation, and goal mindset to overcome possible challenges, and inspire trust from your team and partners. You take responsibility for your goals and actions. Your drive does not get clouded and is grounded in the organization’s mission and core values. You are disciplined and understand the limitations to the role and job.  You can make realistic assessments of risk and resource requirements and incorporate these into plans and decisions.  

Strategic Thinker. You can develop strategies to achieve organizational goals. You understand the organization’s strengths and weaknesses with the ability to identify external threats and opportunities. You can make an informed decision based on the market and competition within the market. You adjust your strategy based on the changing conditions.

Required Skills/Abilities: 

Interpersonal. Focus on problem-solving; Ability to maintain confidentiality; Active listener; Remains open to others’ ideas and tries new things.

Communication. Ability to communicate complex concepts and plans to diverse groups of individuals, resolve conflict, and secure collaboration

  • Oral CommunicationAbility to speak clearly and persuasively in positive or negative situations; Listens and gets clarification; Experience in facilitation and/or presenting to large groups.
  • Written Communication. Writes clearly and informatively; Varies writing style to meet the needs of the audience; Presents numerical data effectively; Able to read and interpret written information.  

Cultural and Diversity Competencies. Shows respect and sensitivity for cultural differences, promotes a harassment-free environment, upholds equity, diversity, and inclusion as a core value. Change Agent. Ability to instigate and manage change with individuals and groups; Builds commitment and overcomes resistance; Prepares and supports those affected by chance. Monitors transition and evaluates results.

Bilingual. Proficiency in English and Spanish is preferred.

Technology and Systems. Comfortable using technology to enhance performance, and competent user of MS Office, video conferencing, teamworking applications, project management database and CRM software applications.

Administrative and Organizational Skills. Able to follow policies and procedures; Experience in achieving organizational goals and upholding the organization values; Able to hold oneself accountable and others in a respectful and professional way.

Education and Experience:

A bachelor’s degree or equivalent relevant professional experience required.

Three (3) years of recent project management directly related to community development.

Knowledge of construction practices is desired.

Proven experience in community organizing within diverse populations

Experience with customer service, hospitality, willingness to engage with people and public engagement.

Physical Requirements: 

Prolonged periods of sitting at a desk and working on a computer and video conferencing. Use of standard office equipment. Reasonable accommodations will be made to enable individuals to be able to perform essential functions. Moderate travel is required. Employee must be able to drive and have their own vehicle to travel. Employee must have valid driver’s license, current auto insurance, and vehicle registration. Air travel will be required depending on the event or meeting location.

What Else You Should Know

The position is a 40 hour (full-time) per week, exempt position and is remote based with a preferred location in North Carolina, Pennsylvania, or Texas. The role requires moderate travel throughout the U.S. – average of once or twice per month, with minimum multi-state/multi-day trips, an average of three (3) days.  The salary for this position is dependent on experience. We also offer an excellent benefits package, including a Health Reimbursement Account, FSA, generous vacation and sick time, and a 3% retirement match.

Apply

ROC USA® is seeking a Post-Purchase Cooperative Coordinator to support Resident Owned Communities (ROCs) and their Boards under ROC USA Direct, a customer-facing business unit of ROC USA. This individual will provide training and post-purchase support to existing and established resident cooperatives.

ROC USA Direct is a new business unit, within a growing organization, that operates in a complex and dynamic market. The Service Unit is responsible for identifying and implementing ROC conversions using the ROC USA model. ROC USA Direct operates in selected states where ROC USA does not have Certified Technical Assistance Providers (CTAP) partners.

The ideal candidate has experience in cultivating and managing relationships, training, organizational development and supporting Resident Owned Communities (ROCs) through the post-purchase operations.  Proven experience in community organizing and cooperative governance is highly preferred for this candidate.

What You’ll Do

The Post-Purchase Cooperative Coordinator will report to the Cooperative Program Manager of ROC USA Direct, and is responsible for:

Support to resident-owned manufactured housing communities through the following activities:

  • Consulting with resident association board meetings, including preparation, agenda assistance, coaching in running efficient meetings, parliamentary procedure, effective follow-up, and review of minutes and financial statements.
  • Coaching, mentoring, and training ROC Boards with topics related to governance, Board process and effectiveness, ROC operation and management, team working, problem solving, and fiduciary responsibility.
  • Monitoring ROC performance and identifying remediation, if required, through data collection, management, and analysis. This would include all aspects of their financial and loan compliance responsibilities.
  • Facilitating peer networking, community of practice, and convenings with ROC residents and Board Members.
  • Supporting, developing, and/or recommending risk management and economic and operational efficiency strategies catered to the specific needs of each ROCs.

Further establish ROC USA Direct as a line of business for ROC USA through the following activities:

  • Assist ROC USA Direct as they identify and work with brokers, manufactured housing community owners, resident cooperatives, and individual homeowners to effectively covert the park to a resident-owned community.
  • Become a subject matter expert on ROC USA’s process and model.
  • Document stories of ROC successes and work with ROC USA colleagues to make these more generally known

If you were here right now, you could be:

  • Prepare requests for proposals for professional services.
  • Coach the Board on how to work with its CPA and property management company to ensure timely preparation and filing of tax returns, audits, and other reporting.
  • Assist a Board to find and brief a Project Manager for all stages of a significant community infrastructure upgrade.
  • Assist cooperative board members with identifying resources to address an issue with the operations or maintenance of the community.

Who You Are

To be successful in this job, you will excel in the following areas:

Project Management. You can develop project plans, coordinate the different activities, and communicate the changes and/or progress of the plan. You can complete projects on time and within budget. Experience in using a project management tool (like Monday.com).

Relationship-building. You develop and maintain strong, collaborative working relationships. You can communicate and connect effectively with a wide range of different people.  You know how to build teams and encourage growth of individuals that allows them to see their full potential.  You can influence and persuade without holding formal authority.

Drive to achieve results. You have a track record of working with others to accomplishing ambitious goals and getting results even when there are obstacles. You set a high bar and meet it, because you think three (or 20) steps ahead to anticipate hurdles and come up with pragmatic solutions. You plan backward and engage team members appropriately. You are not discouraged by setbacks and even failure. You see the big picture, but you also sweat the details.

Customer-centric. You can meet people where they are. You can achieve a positive and personalized experience for our customers, the community members. You are approachable, able to earn trust, and lead with empathy. You build authentic relationships across lines of difference, such as race, class, or other identities. You can manage difficult or emotional customer situations and respond promptly to customer needs.

Entrepreneurial and resourceful. You have the passion, motivation, and goal mindset to overcome possible challenges, and inspire trust from your team and partners. You take responsibility for your goals and actions. Your drive does not get clouded and is grounded in the organization’s mission and core values. You are disciplined and understand the limitations to the role and job.  You can make realistic assessments of risk and resource requirements and incorporate these into plans and decisions.

Strategic Thinker. You can develop strategies to achieve organizational goals. You understand the organization’s strengths and weaknesses with the ability to identify external threats and opportunities. You can make an informed decision based on the market and competition within the market. You adjust your strategy based on the changing conditions.

Required Skills/Abilities: 

Interpersonal. Focus on problem-solving; Ability to maintain confidentiality; Active listener; Remains open to others’ ideas and tries new things.

Communication. Ability to communicate complex concepts and plans to diverse groups of individuals, resolve conflict, and secure collaboration

  • Oral CommunicationAbility to speak clearly and persuasively in positive or negative situations; Listens and gets clarification; Experience in facilitation and/or presenting to large groups.
  • Written Communication. Writes clearly and informatively; Varies writing style to meet the needs of the audience; Presents numerical data effectively; Able to read and interpret written information.  

Cultural and Diversity Competencies. Shows respect and sensitivity for cultural differences, promotes a harassment-free environment, upholds equity, diversity, and inclusion as a core value.

Change Agent. Ability to instigate and manage change with individuals and groups; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Bilingual. Proficiency in English and Spanish is preferred.

Technology and Systems. Comfortable using technology to enhance performance, and competent user of MS Office, video conferencing, teamworking applications, project management database and CRM software applications.

Administrative and Organizational Skills. Able to follow policies and procedures; Experience in achieving organizational goals and upholding the organization values; Able to hold oneself accountable and others in a respectful and professional way.

Education and Experience:

  • Proven experience in community organizing within diverse populations
  • Progressively responsible job duties
  • Experience with customer service, hospitality, willingness to engage with people and public engagement.

Physical Requirements: 

  • Prolonged periods of sitting at a desk and working on a computer and video conferencing
  • Use of standard office equipment.
  • Reasonable accommodations will be made to enable individuals to be able to perform essential functions.
  • Moderate travel is required. Employee must be able to drive and have their own vehicle to travel. Employee must have valid driver’s license, current auto insurance, and vehicle registration. Air travel will be required depending on the event or meeting location.

Apply

The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance, and improvement of our complex Salesforce Sales Cloud instance. This person works closely with all seven internal Service Units, as well as 90+ users from several Network Affiliates, to identify, develop, and deploy new business processes, enhance existing, or sunset processes that no longer support the business needs.

This role is part technical project manager, part administrator, and part analyst. In support of ROC USA’s efforts to evolve with greater discipline, this person will enhance our community through investment in people, policies, systems, data, and technology. This person will be the model for best practices to maximize the value of our resources in Salesforce.

What You’ll Do

The Salesforce Administrator reports to the Director, Strategic Planning and Evaluation and:

  • Serves as primary system administrator for the Salesforce environment with 115 (and growing) users.
  • Focuses the organization’s use of data for what best serves the mission in collaboration with the Business Intelligence Analyst.
  • Handles all basic administrative functions including user maintenance, permission sets, sharing rules, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks.
  • Collaborates with the Business Systems Analyst to gather detailed requests for improvements or changes to the system and implement these changes as appropriate, working with an outside vendor to design and implement.
  • Automates processes using Salesforce tools such as process builder, flow automation, and workflow rules.
  • Manages less complex Salesforce integrations and work with an outside vendor to manage more complex integrations.
  • Identifies, installs, and maintains appropriate apps from the AppExchange.
  • Trains and provides on-going troubleshooting for users on all aspects of using the shared system and grow the Salesforce skill set across the organization and throughout the wider 90+ users in the Network.
  • Documents company processes and workflows including a full integrations map and data dictionary of the system.

If you were here right now, you would be:

  • Developing a plan for upgrades, seasonal releases, and long-term projects. One project being discussed is the development of a vendor management object.
  • Designing, researching, and implementing a help desk ticket system.
  • Training new affiliate partners in the shared system.

Who You Are

You will excel in four areas:

Creative and Analytical Thinker. You can critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts without limiting the ability to think of a creative solution that works for the business.

Relationship-building. You develop and maintain strong, collaborative working relationships. You can communicate and connect effectively with a wide range of different people.

Drive to achieve results. You have a track record of accomplishing ambitious goals and getting results even when there are obstacles. You set a high bar and meet it, because you think three (or 20) steps ahead to anticipate hurdles and come up with pragmatic solutions. You plan backward and engage team members appropriately. You are not discouraged by setbacks and even failure. You see the big picture, but you also sweat the details.

Customer-centric. You can meet people where they are. You can achieve a positive and personalized experience for our customers, the community members. You are approachable, able to earn trust, and lead with empathy. You build authentic relationships across lines of difference, such as race, class, or other identities.

Required Skills/Abilities: 

  • Excellent project management, analytical and problem-solving skills.
  • Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests.
  • Excellent listening, written and oral communication and interpersonal skills.
  • Ability to work independently, as well as part of a team.
  • Strong intermediate to advanced Excel skills.
  • Demonstrate a commitment to ROC USA’s mission, and to its values of diversity, equity and inclusion.
  • Experience with the Sales Cloud preferred, we do not utilize NPSP.

Education and Experience:

  • Associate degree required; Bachelor’s degree is preferred; an advanced degree in business, computer science, and/or nonprofit management would be advantageous or any combination of education and experience that provides the following skills:
  • Documented history of successful project completion; demonstrated ability to understand and articulate complex processes.
  • Strong understanding of the Salesforce platform, with the ability to build custom Lightning apps and objects, formula fields, automation processes, custom views, and other content of intermediate complexity.
  • Minimum of three to five years’ experience as a Salesforce Administrator is required.
  • Salesforce Admin (ADM201 and ADM211) certified preferred.

Apply

ROC USA® is seeking a Real Estate Portfolio Analyst to support multiple Service Units across the business to demonstrate organizational growth and ensure data integrity. 

What You’ll Do

The Real Estate Portfolio Analyst will report to the Vice President, Portfolio Management, and is responsible for:

  • Review financial reporting (Profit and Loss Statement, Balance Sheet, and other activities) for a portfolio of borrowers and ensure accuracy and compliance in our financial reporting system.
  • Assist affiliates, who provide direct service to our borrowers, as needed to ensure quarterly reporting requirements are met and provide financial health summary to ROC USA Cooperative Solutions.
  • Develop and improve reports and analytical tools for internal and external stakeholders.

If you were here now, you would be working on:

  • Help ROC USA Capital to provide accurate quarterly reports. Coordinate and message the timely and accurate financial reporting through coaching and project management.
  • Presenting / communicating results of analysis to relevant stakeholders
  • Review and analyze financial data shared by affiliates to identify trends and risks within the communities throughout the nation.
  • Helping to create and interpret reports to address borrower business concerns.

Who You Are

To be successful in this job, you will excel in the following areas:

Organizing and Planning. Ability to develop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner, with limited supervision.

Business and Financial Software Acumen. Comfortable with a wide variety of software including, but not limited to Salesforce, Microsoft Office, Google applications, and relevant databases and data visualization software.

Communication. Express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization. Can handle confidential information and prioritize those concerns that identify a high-risk borrower.

Analytical thinking. Determine the essential function of each task in a detailed, goal-driven manner with strong multitasking abilities.

Customer service and problem-solving experience. Comfortable dealing one-on-one with internal and external customers to access information or ensure participation in core business processes.

Education and Experience:

  • Bachelor’s degree in Accounting or Finance with a preference with those who have worked in property management or commercial real estate lending.
  • Data analytics experience
  • Highly proficient with excel and/or data visualization software
  • Familiarity with multi-family lending/housing and 1-3 years relevant work experience expected.

Physical Demands

While performing the duties of this job, the employee is frequently required to walk, sit, stand, use a computer and mobile phone. This position requires the ability and desire to travel to ROC USA events via car or plane several times per year. The employee will occasionally be required to lift and move up to 25 pounds.

Benefits

What Else You Should Know

The position is a full time, 40 per week position and based in Concord, NH or Washington, D.C, or remote for the right candidate. The role requires some travel across the country. The salary for this position is dependent on experience. We also offer an excellent benefits package, including a Health Reimbursement Account, FSA, generous vacation and sick time, and a 3% retirement match.

Apply

Financial Analyst

ROC USA® is seeking a Financial Analyst to support multiple Service Units across the business to demonstrate organizational growth and ensure data integrity.

Who We Are

ROC USA® is not your typical affordable housing organization. We are a non-profit social enterprise with a mission to make quality resident ownership viable and successful nationwide and expand economic opportunities for homeowners living in Manufactured Home Communities.

Resident ownership is achieved when homeowners in Manufactured (“Mobile”) Home Communities form a co-op and acquire the underlying land from a commercial owner. To make ownership possible, ROC USA creates purchase opportunities through market development in industry and negotiations with investor-owners, provides training and Technical Assistance through a Network of 12 affiliated non-profits and our own national team in states not served by an affiliate, and provides financing through ROC USA® Capital, a U.S. Treasury certified Community Development Financial Institution (CDFI).

ROC USA and affiliates serve customers and support our mission with a national team of more than 20 and 50 affiliate team members, who stand proudly with low- and moderate-income homeowners who want control of the land under their neighborhoods. Our faith in these homeowners and the democratic cooperatives they operate is based on nearly 40 years of experience and success. We use this history and track record to inform and advance public policy at the local, state, and national levels.

Our networked business model allows us to achieve economies of scale and deliver consistently high-quality services and earnings that sustain the whole enterprise — individual ROCs, CTAP affiliates, and ROC USA itself. Working in a niche commercial real estate market that transacts time-sensitive projects through market-rate financing, operational efficiencies are critical.

Today, ROC USA represents 288 ROCs and more than 19,000 Member-owners in 20 states. ROC USA Capital has provided more than $300 million in community financing. This track record of success has us well-positioned for significant growth. By 2028, we expect to serve more than 30,000 Member-Owners in more than 24 states.

Our success has been recognized by The Financial Times (“Why Big Investors are Buying U.S. Trailer Parks,” Feb. 2020) and Last Week Tonight with John Oliver (“Mobile Homes,” April 2019) along with numerous other national publications, television and radio news, and podcasts.

ROC USA is financially strong with residual revenue representing more than 90% of current year income and having achieved cash-basis break-even in 2018 and 2019. ROC USA has total assets more than $100 million.

Our Vision: We envision a country in which the owners of efficient and affordable homes are economically secure in healthy and socially vibrant resident owned communities.

Our Mission: To make resident ownership viable and successful and expand economic opportunities for homeowners in Manufactured (“Mobile”) Home Communities (MHCs).

Our goals are to:

  • Preserve and improve affordable communities.
  • Build individual assets.
  • Foster healthy, mutually supportive communities and leaders.

Our Cultural Norms:

  • We insist on deep collaboration and accountability to one another, our internal and external customers, and the mission.
  • Trustworthiness and transparency are essential to our success.
  • Diversity strengthens us.
  • We are better together!
  • We love having fun and being creative.

What You’ll Do

The Financial Analyst, will report to the Vice President, Portfolio Management, is responsible for:

  • Review financial reporting (Profit and Loss Statement, Balance Sheet, and other activities) for a portfolio of borrowers and ensure accuracy and compliance in our reporting system.
  • Assist affiliates, who provide direct service to our borrowers, as necessary as needed to ensure quarterly reporting requirements are met and provide financial health summary to ROC USA Cooperative Solutions.
  • Develop and improve reports and analytical tools for internal and external stakeholders.

If you were here now, you would be working on:

  • Help ROC USA Capital to provide accurate quarterly reports. Coordinate and message the timely and accurate financial reporting through coaching and project management.
  • Presenting / communicating results of analysis to relevant stakeholders
  • Review and analyze financial data shared by affiliates to identify trends and risks within the communities throughout the nation.
  • Helping to create and interpret reports to address borrower business concerns.

Who You Are

To be successful in this job, you will excel in the following areas:

Organizing and Planning. Ability todevelop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner, with limited supervision. Demonstrated ability to be flexible in your process and still obtain the desired outcomes.

Business and Financial Software Acumen. Comfortable with a wide variety of software including, but not limited to Salesforce, Microsoft Office, Google applications, and relevant databases and data visualization software.

Communication. Express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization. Can handle confidential information and prioritize those concerns that identify a high-risk borrower.

Analytical thinking. Determine the essential function of each task in a detailed, goal-driven manner with strong multitasking abilities.

Customer service and problem-solving experience. Comfortable dealing one-on-one with internal and external customers to access information or ensure participation in core business processes.

Education and Experience:

  • Bachelor’s degree in Accounting or Finance with a preference with those who have worked in property or real estate lending.
  • Data analytics experience
  • Highly proficient with excel and/or data visualization software
  • Familiarity with multi-family lending/housing and preferred experience of 1-3 years in the field.

Physical Demands

While performing the duties of this job, the employee is frequently required to walk, sit, stand, use a computer and mobile phone. This position requires the ability and desire to travel to ROC USA events via car or plane several times per year. The employee will occasionally be required to lift and move up to 25 pounds.

What Else You Should Know

The position is a full time, 40 per week position and based in Concord, NH or Washington, D.C, or remote for the right candidate. The salary for this position is dependent on experience. We also offer an excellent benefits package, including a Health Reimbursement Account, FSA, generous vacation and sick time, and a 3% retirement match.

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There are currently no open positions at ROC USA.

ROC USA Network Positions 

CDI is seeking a great organizer and coach with a head for business to join our Massachusetts NEROC team, working with groups of homeowners to form and strengthen their resident-owned communities.

Check out our full job description here. The position will remain open until filled. 

Apply: https://cdi.coop/job-cooperative-housing-ma/ 

CDI is seeking an experienced and flexible leader with non-profit and cooperative experience to serve as Interim Executive Director!

Our current Executive Director has served us steadfastly for 13 years, transitioning a small handful of staff to an organization with multiple program areas and 27 staff. We are looking to a future of sustainable growth as we continue to serve the cooperative economy in our region.

As Interim, you will shepherd our organization through a transitional period of about 6-12 months. During this time CDI staff & board will search for a permanent Executive Director to begin the Summer or Fall of 2023. The Interim Executive Director will have the guidance and support of the CDI Board and staff for their entire tenure. Their role will be to keep the organization stable, focused, and productive until a permanent new Executive Director is hired. The Interim Executive Director will ideally have about a month of time overlapping with our outgoing Executive Director.

Please read the full job description for a detailed list of qualifications as well as more information about the transition and this specific role.

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