Careers

Positions at ROC USA and ROC USA Network affiliates provide an exciting opportunity to make a difference in the lives of homeowners in manufactured home communities. 

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ROC USA Positions

ROC USA® is seeking an Executive Assistant to support ROC USA’s President, Chief Operating Officer, and the Executive Vice President of ROC Movement to ensure that activities are being carried out in an organized, timely, and accurate manner, and to provide direct administrative support in the day-to-day business. The Executive Assistant will provide logistic support and planning for ROC USA and ROC Association events, which include ROC USA and ROC Association Board and Committee meetings (quarterly and monthly), and other related events.

The Executive Assistant will work closely with the People Operations Manager to provide support in the execution of general office functions.

What You’ll Do

The Executive Assistant will report to the People Operations Manager and is responsible for:

  • Providing administrative support to the President, COO, and Executive Vice President of ROC Movement in an in-person and remote environment. Carrying out daily functions with a very high attention to detail, ensuring effective and efficient delivery of their duties including scheduling, email, mail, and phone correspondence, as well as travel coordination.
  • Supporting fundraising application preparation and reporting in coordination with President.
  • Attending meetings, compiling notes, distributing notes/action items accordingly, and updating Monday.com project management boards. This could include ROC Association and ROC USA Board meetings.
  • Assisting with all business activity that includes meeting planning, materials preparation and distribution, presentation design/formatting, and other meeting preparation.
  • Providing support in all areas of the President’s, COO’s, and EVP of ROC Movement’s responsibilities including enterprise management, strategic planning, communications, research, public policy, fundraising, and Board operations.
  • Maintaining records within the CRM system of record.
  • Serving as office administrator for the New Hampshire office.

If you were here now, you would be working on:

  • Monitoring Monday.com Board for Executive Leadership activities
  • Assembling and distributing the Board Packets for ROC USA and ROC Association as PDFs.
  • Supporting the ROC Association Board of Directors in getting out a Constant Contact mailing and scheduling flights for a conference presentation next month. This would require light technical support.
  • Manage incoming and outgoing mail, answering the phone, and ordering office supplies.

Who You Are

To be successful in this job, you will excel in the following areas:

Executive Support. You understand the complexity of executive responsibilities and leadership and can recognize priorities and the ever-changing external and internal environment. You are naturally confidential in your work habits and discrete in your communication. You like people and are diplomatic.

Relationship Management. You develop and maintain strong, collaborative working relationships. You can communicate and connect effectively with a wide range of different people, including volunteers, customers, and colleagues. You can influence and persuade without holding formal authority.

Time Management. Able to manage priorities for multiple stakeholders in a small, fast-paced organization with high standards of excellence, and respects and encourages work-life balance and appropriate boundary setting with all stakeholders.

Innovative Problem Solver. Ability to solve practical and sometimes complex problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to work on projects and tasks from multiple departments at once.

Education and Experience

  • Five (5) years working in an office environment with at least 2 years’ experience providing Executive administrative support.
  • Experience in any of the following areas is a plus: Office and calendar management, event planning and coordination, or non-profit Board support.
  • Exceptional written communication and organizational skills required
  • Proficiency in all major Microsoft Office applications (Word, Excel, PowerPoint) and videoconference platforms; Slack, Box.com, Salesforce, and Monday.com also preferred, but not required.

Physical Demands

While performing the duties of this job, the employee is frequently required to walk, sit, stand, use a computer and mobile phone. This position requires travel to ROC USA events via car or plane several times per year. The employee will occasionally be required to lift and move up to 25 pounds.

What Else You Should Know

The position is a full time, 40 hours per week non-exempt position and based in Concord, N.H. This person will not be able to work remotely. The wage for this position is dependent on experience. We also offer an excellent benefits package, including a Health Reimbursement Account, FSA, generous vacation and sick time, and a 3% retirement match.

Job Type: Full-time

Pay: $50,000.00 – $58,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Concord, NH 03301: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • office environment: 5 years (Preferred)

Work Location: One location

Apply

Financial Analyst

ROC USA® is seeking a Financial Analyst to support multiple Service Units across the business to demonstrate organizational growth and ensure data integrity.

Who We Are

ROC USA® is not your typical affordable housing organization. We are a non-profit social enterprise with a mission to make quality resident ownership viable and successful nationwide and expand economic opportunities for homeowners living in Manufactured Home Communities.

Resident ownership is achieved when homeowners in Manufactured (“Mobile”) Home Communities form a co-op and acquire the underlying land from a commercial owner. To make ownership possible, ROC USA creates purchase opportunities through market development in industry and negotiations with investor-owners, provides training and Technical Assistance through a Network of 12 affiliated non-profits and our own national team in states not served by an affiliate, and provides financing through ROC USA® Capital, a U.S. Treasury certified Community Development Financial Institution (CDFI).

ROC USA and affiliates serve customers and support our mission with a national team of more than 20 and 50 affiliate team members, who stand proudly with low- and moderate-income homeowners who want control of the land under their neighborhoods. Our faith in these homeowners and the democratic cooperatives they operate is based on nearly 40 years of experience and success. We use this history and track record to inform and advance public policy at the local, state, and national levels.

Our networked business model allows us to achieve economies of scale and deliver consistently high-quality services and earnings that sustain the whole enterprise — individual ROCs, CTAP affiliates, and ROC USA itself. Working in a niche commercial real estate market that transacts time-sensitive projects through market-rate financing, operational efficiencies are critical.

Today, ROC USA represents 288 ROCs and more than 19,000 Member-owners in 20 states. ROC USA Capital has provided more than $300 million in community financing. This track record of success has us well-positioned for significant growth. By 2028, we expect to serve more than 30,000 Member-Owners in more than 24 states.

Our success has been recognized by The Financial Times (“Why Big Investors are Buying U.S. Trailer Parks,” Feb. 2020) and Last Week Tonight with John Oliver (“Mobile Homes,” April 2019) along with numerous other national publications, television and radio news, and podcasts.

ROC USA is financially strong with residual revenue representing more than 90% of current year income and having achieved cash-basis break-even in 2018 and 2019. ROC USA has total assets more than $100 million.

Our Vision: We envision a country in which the owners of efficient and affordable homes are economically secure in healthy and socially vibrant resident owned communities.

Our Mission: To make resident ownership viable and successful and expand economic opportunities for homeowners in Manufactured (“Mobile”) Home Communities (MHCs).

Our goals are to:

  • Preserve and improve affordable communities.
  • Build individual assets.
  • Foster healthy, mutually supportive communities and leaders.

Our Cultural Norms:

  • We insist on deep collaboration and accountability to one another, our internal and external customers, and the mission.
  • Trustworthiness and transparency are essential to our success.
  • Diversity strengthens us.
  • We are better together!
  • We love having fun and being creative.

What You’ll Do

The Financial Analyst, will report to the Vice President, Portfolio Management, is responsible for:

  • Review financial reporting (Profit and Loss Statement, Balance Sheet, and other activities) for a portfolio of borrowers and ensure accuracy and compliance in our reporting system.
  • Assist affiliates, who provide direct service to our borrowers, as necessary as needed to ensure quarterly reporting requirements are met and provide financial health summary to ROC USA Cooperative Solutions.
  • Develop and improve reports and analytical tools for internal and external stakeholders.

If you were here now, you would be working on:

  • Help ROC USA Capital to provide accurate quarterly reports. Coordinate and message the timely and accurate financial reporting through coaching and project management.
  • Presenting / communicating results of analysis to relevant stakeholders
  • Review and analyze financial data shared by affiliates to identify trends and risks within the communities throughout the nation.
  • Helping to create and interpret reports to address borrower business concerns.

Who You Are

To be successful in this job, you will excel in the following areas:

Organizing and Planning. Ability todevelop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner, with limited supervision. Demonstrated ability to be flexible in your process and still obtain the desired outcomes.

Business and Financial Software Acumen. Comfortable with a wide variety of software including, but not limited to Salesforce, Microsoft Office, Google applications, and relevant databases and data visualization software.

Communication. Express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization. Can handle confidential information and prioritize those concerns that identify a high-risk borrower.

Analytical thinking. Determine the essential function of each task in a detailed, goal-driven manner with strong multitasking abilities.

Customer service and problem-solving experience. Comfortable dealing one-on-one with internal and external customers to access information or ensure participation in core business processes.

Education and Experience:

  • Bachelor’s degree in Accounting or Finance with a preference with those who have worked in property or real estate lending.
  • Data analytics experience
  • Highly proficient with excel and/or data visualization software
  • Familiarity with multi-family lending/housing and preferred experience of 1-3 years in the field.

Physical Demands

While performing the duties of this job, the employee is frequently required to walk, sit, stand, use a computer and mobile phone. This position requires the ability and desire to travel to ROC USA events via car or plane several times per year. The employee will occasionally be required to lift and move up to 25 pounds.

What Else You Should Know

The position is a full time, 40 per week position and based in Concord, NH or Washington, D.C, or remote for the right candidate. The salary for this position is dependent on experience. We also offer an excellent benefits package, including a Health Reimbursement Account, FSA, generous vacation and sick time, and a 3% retirement match.

Apply

There are currently no open positions at ROC USA.

ROC USA Network Positions 

Northcountry Cooperative Foundation (NCF) is seeking a Real Estate Development Manager. We are seeking a motivated, talented, and collaborative associate to assist in growing the organization’s housing co-op development programs. Preferred candidates will have a demonstrated ability in managing commercial real estate transactions and have experience developing project pipelines through marketing and sales strategies.

WHAT WE DO

NCF’s mission is to improve lives and communities through cooperative enterprise. NCF was formed twenty years ago as a charitable and cooperative education institution. In 2001, NCF expanded its mission to include cooperative housing development. Over the years, NCF has assisted in the creation of affordable housing cooperatives in a variety of settings and has explored the adaptive reuse of underutilized community buildings and conversions of Low-Income Housing Tax Credit and USDA Rural Development 515 rental projects to co-ops.

Since 2008, NCF has focused on helping residents of investor-owned manufactured home communities purchase and operate their communities as resident-owned communities (ROCs).

THE POSITION

In 2018, NCF expanded the cooperative housing work beyond the Resident-Owned Communities (ROC) program to include other types of affordable, multifamily cooperative housing and community facilities development and created the Real Estate and Cooperative Development Department. The primary responsibility of the position is to assist the Executive Director and other members of the Department in the efficient and effective development of affordable housing cooperatives and community facilities that serve cooperatives throughout the organization’s three-state service area (Minnesota, Wisconsin, and Iowa).

Learn more and apply here.

This position is focused on assisting homeowner cooperatives through the transactional process of purchasing the land underneath their homes and providing ongoing organizational development and technical assistance training to the boards of directors, committees and members of resident owned manufactured housing communities (ROCs) across Washington State. Expertise and experience necessary for success in this position include community organizing, organizational development, adult education, project management, and resource development and management. Additional responsibilities include developing and presenting large and small group training in many different environments. Ability to travel within Washington State is inherent in building relationships and delivering services. This position is remote and in the field across locations in Eastern Washington.

Check out our full job description here. The position will remain open through Dec. 31. 

Apply: Submit a cover letter and résumé to jobs@nwcdc.coop

Professional Services 

Our efforts to be more inclusive and to hear all residents’ voices lead us to seek out professionals who reflect the diverse cultural and linguistic backgrounds of the communities we serve.

ROC USA is seeking proposals from qualified and experienced vendors in providing translation, interpretation, translated transcription and conduct interviews in Spanish for English translation and transcription. There is an immediate need to provide services in the month of October 2022.

Vendors may be expected to provide these services in Spanish. Language assistance services are needed in the following categories:

  • Document Translation
  • Interpretation (In-person and remote on-demand)
  • Translated Transcription

Click here to see the complete Request for Proposals including submission instructions.