Careers

ROC USA^® is seeking a Loan Servicing Specialist to support the Loan Servicing and Portfolio Management functions of its lending subsidiary, ROC USA^® Capital.

What You’ll Do:

The Loan Servicing Specialist will work closely with the Senior Portfolio Manager and Managing Director of ROC USA Capital and is responsible for:

• Reviewing and approving Monthly/Quarterly Borrower Financial Reporting (Profit and Loss Statement, Balance Sheet, and other activities), including working directly with ROC USA Capital’s regional sub-servicing partners, as needed, to ensure accuracy and completeness of Borrower monthly financial and operating data.
• Reviewing and approving Annual Borrower Operating Budgets.
• Performing Annual Borrower Portfolio Reviews and presenting them to the Loan Review Committee.
• In conjunction with other members of ROC USA Capital’s Portfolio Management Team, managing Quarterly & Annual Reporting to Participant Lenders.
• Performing in-depth Financial Analysis of Loan Portfolio, and preparing related reports for ROC USA Senior Management and affiliate use.
• Assisting in the management of escrow and reserve accounts, including setup, disbursement, and analysis.
• Assisting in the processing of borrower and investor loan payments.
• Assisting in the Review and Processing of Capital Reserve & Construction Loan Disbursements.
• Coordinating all work, as needed, with ROC USA Capital’s Loan Compliance Officer.

If you were here now, you would be working on:

• Helping ROC USA Capital provide accurate quarterly reports. Coordinating and messaging the timely and accurate financial reporting through coaching and project management.
• Helping with daily and monthly processes in FICS (ROC USA Capital’s Loan Servicing Software) related to borrower payments and disbursements.
• Presenting/communicating results of analysis to relevant stakeholders.
• Helping to create and interpret reports to address borrower business concerns.

 Who You Are

To be successful in this job, you will excel in the following areas:

• Organizing and Planning. You have the ability to develop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner, with limited supervision.
• Business and Financial Software Acumen. You are comfortable with a wide variety of software including, but not limited to Salesforce, Microsoft Office, Google applications, and relevant databases and data visualization software.
• Communication. You can express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with people inside and outside the organization. You can handle confidential information and prioritize those concerns that identify a high-risk borrower.
• Analytical thinking. You can determine the essential function of each task in a detailed, goal-driven manner with strong multitasking abilities.
• Customer service and problem-solving experience. You are comfortable dealing one-on-one with internal and external customers to access information or ensure participation in core business processes.

Education and Experience:

• Bachelor’s degree in Accounting or Finance with a preference for those who have worked in property management or commercial real estate lending.
• Preference will be given to candidates demonstrating familiarity with multifamily housing/lending and at least two years of experience in accounting, property management, loan servicing or a similar environment.
• Familiarity with accrual accounting and financial statements.
• Data analytics experience.
• Strong organizational skills and ability to manage multiple projects and multiple deadlines both scheduled and unscheduled.

Other Qualifications:

• Familiarity with Salesforce, Box.com; MS tools: Word, Excel, PowerPoint, and Outlook.
• Ability to work collaboratively in a team environment and to develop and maintain excellent working relationships with clients, staff, affiliates, and vendors by phone, video conferencing, and email.
• Ability to maintain poise and professionalism while working closely with individuals both in person and remotely via phone, video, and electronic communication.
• Exceptional attention to detail and ability to meet deadlines.
• Demonstrated strong written and verbal communication skills.
• High level of initiative and adaptability.

 Physical Demands:

• Use of standard office equipment (copier, computer, telephone).
• Prolonged computer and telephone use for several hours each day.
• Ability to lift up to 15 pounds.

What Else You Should Know

This position is a full-time, 40 hours per week position. ROC USA has two office locations in Concord, N.H. and Washington, D.C. The successful candidate may work out of either of these two offices, with work completed remotely 2 days per week. The role requires some travel across the country. The salary for this position is based upon experience. We also offer an excellent benefits package, including a Health Reimbursement Account, FSA, generous vacation and sick time, and a 3% retirement match.

Who We Are

ROC USA is not your typical affordable housing organization. We are a non-profit social enterprise with a mission to support homeowners in manufactured home communities to achieve affordable and environmentally sustainable self-governing cooperatives.

Resident ownership is achieved when homeowners in Manufactured (“Mobile”) Home Communities form a Co-op and acquire the underlying land from a commercial owner. To make ownership possible, ROC USA creates purchase opportunities through market development in industry and negotiations with investor-owners, provides training and Technical Assistance through a Network of affiliated non-profits and our own national team in states not served by an affiliate, and provides financing through ROC USA Capital, a U.S. Treasury certified Community Development Financial Institution (CDFI).

ROC USA and affiliates serve customers and support our mission with a national team of more than 20 and 50 affiliate team members, who stand proudly with low- and moderate-income homeowners who want control of the land under their neighborhoods. Our faith in these homeowners and the democratic cooperatives they operate is based on nearly 40 years of experience and success. We use this history and track record to inform and advance public policy at the local, state, and national levels.

Our networked business model allows us to achieve economies of scale and deliver consistently high-quality services and earnings that sustain the whole enterprise — individual ROCs, CTAP affiliates, and ROC USA itself. Working in a niche commercial real estate market that transacts time-sensitive projects through market-rate financing, operational efficiencies are critical.

Today, ROC USA represents 312 ROCs and nearly 22,000 Member-owners in 21 states. ROC USA Capital has provided more than $300 million in community financing. This track record of success has us well-positioned for significant growth.

Our success has been recognized by The Financial Times (“Why Big Investors are Buying U.S. Trailer Parks,” Feb. 2020) and Last Week Tonight with John Oliver (“Mobile Homes,” April 2019) along with numerous other national publications, television and radio news, and podcasts.

Our Vision: We envision a country in which the owners of efficient and affordable homes are economically secure in healthy and socially vibrant resident-owned communities.

Our goals are to:

• Preserve and improve affordable communities.
• Build individual assets.
• Foster healthy, mutually supportive communities and leaders.

Our Cultural Norms:

• We insist on deep collaboration and accountability to one another, our internal and external customers, and the mission.
• Trustworthiness and transparency are essential to our success.
• Diversity strengthens us.
• We are better together!
• We love having fun and being creative.

Apply

ROC USA^® is seeking a national Community Outreach Coordinator to build the capacity of the ROC Association of homeowners and community leaders, ensuring an enduring, impactful organization that supports the success, resilience, and financial security of Resident Owned Communities (ROCs).

The ideal candidate will have both an organizer’s leadership development mindset and strong technical skills. This is a community- and institution-building job for the future of ROCs across the country. The Community Outreach Coordinator will work closely with our ROC Association Directors and community volunteers to conduct outreach, empower self-advocacy, develop new leaders, leverage resources, and take action to change policy, practice, & bias.

What You’ll Do

The Community Outreach Coordinator will report to the Executive Vice President for ROC Movement, and work closely with the marketing and communications team. You will:

• Assist in staffing the Outreach & Education Committee, Policy & Advocacy Committee and other committees as developed, including assisting with strategizing, planning, materials and presentation preparation, meeting facilitation, agendas, minutes, communications, events, and coordination of activities and tasks.
• Engage directly with homeowners, co-op boards, TA providers, and other local and national stakeholders to organize, empower, and advance resident ownership, manufactured housing, and community-based civic engagement across the ROC USA network.
• Work with Association leaders to achieve their goals of building a peer-to-peer network of engaged ROC Boards and members through social media and other digital tools.
• Utilize myriad methodologies (in-person and online meetings, formation of regional or local groups, public forums, educational campaigns, multimedia advocacy, etc.) to facilitate the relationships, shared knowledge, and capacity to advance key ROC Movement community building and policy initiatives.
• Leverage advanced communication skills, empathy, and media sophistication to connect with homeowners and influencers across multiple platforms.
• Provide coaching and technical assistance to volunteers, helping them use technology and online outreach to achieve their goals as community leaders.
• Test, set up and train staff and Board members to use texting, relational organizing, online advocacy, and other software tools for organizing.
• Collaborate with the Co-op Solutions, Training and Continuous Learning, and Communications and Marketing service units to deliver top-notch customer service, develop and manage impact data, and participate in research and curriculum development that supports ROC USA’s and ROC Association’s missions.

If you were here now, you would be:

• Drafting bylaw amendments, a digital ballot, and a multi-media outreach strategy to implement the ROC Association’s plan to expand the Association’s Board.
• Designing a strategy to engage Spanish-speaking ROC homeowners in strategic planning retreat and election.
• Assisting the EVP for ROC Movement, our government affairs consultant, and the ROC Association Policy and Advocacy Committee to follow up with congressional staff on pending legislation that supports clean drinking water and sanitation for ROCs, including arranging meetings, letters, events, education, Q&As, talking points, and social media campaigns.
• Collaborating with ROC Association Directors and local ROC leaders to develop content (including graphics, short videos, scripts for text messages, advocacy emails or letters) for Facebook, web pages, email campaigns or other social media.

Who You Are

To be successful in this job, you will excel in the following areas:

Communication and People Skills. You like people, you love listening to their stories, you enjoy working with volunteers and facilitating group decision-making. You meet people where they are and listen more than you speak. You believe in self-determination and dignity for all people, regardless of who they are and where they come from.

Community Organizing for Institution Building. You develop and maintain strong, collaborative working relationships. You can communicate and connect effectively with a wide range of different people. You can influence and be influenced, and persuade and be persuaded, without holding formal authority.

Innovation and Problem Solving. You thrive on challenge. You have demonstrated an ability to solve practical and sometimes complex problems and can deal with a variety of concrete variables in situations where only limited standardization exists. You engage stakeholders in identifying the obstacles and finding the solutions with you.

Policy & Project Management. You are organized, like the details, and align outreach strategies with business goals. You understand policy and political strategy. You are able to construct detailed work plans, manage volunteers, achieve milestones, and communicate results across the organization.

Education and Experience:

• Two (2) to five (5) years of previous experience working as a community organizer with consumers or communities who have experienced racism, classism, economic injustice, or bias based on where they live. Hands-on experience with facilitative leadership.
• Some professional experience in online organizing, political campaigns and/or public relations and marketing or experience using technology to facilitate community engagement.
• Bachelor’s degree preferred; minimum associate degree required.
• Bilingual in Spanish and English highly desired.
• Highly organized self-starter, able to easily manage multiple priorities in a fast-paced environment.
• Excellent writer, able to write concisely, clearly, and quickly.
• Strong team orientation and ability to work effectively in collaboration with diverse groups of people as well as independently.
• Excellent time and project management skills.
• Demonstrated proficiency with various office tools such as Microsoft Office, some type of CRM, Constant Contact, Hustle, Slack, Messenger, along with social media or the ability to learn new tools efficiently.
• Flexible, possess a sense of humor and desire to be an integral member of a learning community at a time of growth and change

Physical Demands

While performing the duties of this job, the employee is frequently required to walk, sit, stand, use a computer and telephone. This position requires the ability and desire to travel to ROC USA and ROC Association events via car or plane several times per year. The employee will occasionally be required to lift and move up to 25 pounds.

What Else You Should Know

This is a full-time position and can either be based in Concord, N.H., Washington, D.C., or 100% remote, working out of a home office. The nature of the job necessitates a flexible schedule, including evenings and weekends as required. The role requires some travel (several times per year) around the country (depending on location). Administrative and development support are included in the work plan of each staff member. The salary for this position is dependent on experience. We also offer an excellent benefits package, including a Health Reimbursement Account, FSA, generous vacation and sick time, and a 3% retirement match.

Who We Are

ROC USA is not your typical affordable housing organization. We are a non-profit social enterprise with a mission to support homeowners in manufactured home communities to achieve affordable and environmentally sustainable self-governing cooperatives.

ROC Association, is a non-profit association of the 308 ROC’s whose mission is “the development of all community members, the support of a strong peer network of co-op leaders among communities, advocacy for communities within the ROC USA Board, and representation of the network of communities to external stakeholders”.

Resident ownership is achieved when homeowners in Manufactured (“Mobile”) Home Communities form a co-op and acquire the underlying land from a commercial owner. To make ownership possible, ROC USA creates purchase opportunities through market development in industry and negotiations with investor-owners, provides training and Technical Assistance through a Network of affiliated non-profits and our own national team in states not served by an affiliate, and provides financing through ROC USA Capital, a U.S. Treasury certified Community Development Financial Institution (CDFI).

ROC USA and affiliates serve customers and support our mission with a national team of about 30 and 50 affiliate team members, who stand proudly with low- and moderate-income homeowners who want control of the land under their neighborhoods. Our faith in these homeowners and the democratic cooperatives they operate is based on nearly 40 years of experience and success.  We use this history and track record to inform and advance public policy at the local, state, and national levels.

Our networked business model allows us to achieve economies of scale and deliver consistently high-quality services and earnings that sustain the whole enterprise — individual ROCs, CTAP affiliates, and ROC USA itself. Working in a niche commercial real estate market that transacts time-sensitive projects through market-rate financing, operational efficiencies are critical.

Today, ROC USA represents 312 ROCs and nearly 22,000 Member-owners in 21 states. ROC USA^® Capital has provided more than $300 million in community financing. This track record of success has us well-positioned for significant growth. 

Our success has been recognized by The Financial Times (“Why Big Investors are Buying U.S. Trailer Parks,” Feb. 2020) and Last Week Tonight with John Oliver (“Mobile Homes,” April 2019) along with numerous other national publications, television and radio news, and podcasts.

Our Vision: We envision a country in which the owners of efficient and affordable homes are economically secure in healthy and socially vibrant resident owned communities.

Our goals are to:

• Preserve and improve affordable communities.
• Build individual assets.
• Foster healthy, mutually supportive communities and leaders.

Our Cultural Norms:

• We insist on deep collaboration and accountability to one another, our internal and external customers, and the mission.
• Trustworthiness and transparency are essential to our success.
• Diversity strengthens us.
• We are better together!
• We love having fun and being creative.

Apply