Positions at ROC USA and ROC USA Network affiliates provide an exciting opportunity to make a difference in the lives of homeowners in manufactured home communities.

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ROC USA Positions
ROC USA® is seeking a Loan Servicing Specialist to support the Loan Servicing and Portfolio Management functions of its lending subsidiary, ROC USA® Capital.
What You’ll Do:
The Loan Servicing Specialist will work closely with the Senior Portfolio Manager and Managing Director of ROC USA Capital and is responsible for:
- Reviewing and approving Monthly/Quarterly Borrower Financial Reporting (Profit and Loss Statement, Balance Sheet, and other activities), including working directly with ROC USA Capital’s regional sub-servicing partners, as needed, to ensure accuracy and completeness of Borrower monthly financial and operating data.
- Reviewing and approving Annual Borrower Operating Budgets.
- Performing Annual Borrower Portfolio Reviews and presenting them to the Loan Review Committee.
- In conjunction with other members of ROC USA Capital’s Portfolio Management Team, managing Quarterly & Annual Reporting to Participant Lenders.
- Performing in-depth Financial Analysis of Loan Portfolio, and preparing related reports for ROC USA Senior Management and affiliate use.
- Assisting in the management of escrow and reserve accounts, including setup, disbursement, and analysis.
- Assisting in the processing of borrower and investor loan payments.
- Assisting in the Review and Processing of Capital Reserve & Construction Loan Disbursements.
- Coordinating all work, as needed, with ROC USA Capital’s Loan Compliance Officer.
If you were here now, you would be working on:
- Helping ROC USA Capital provide accurate quarterly reports. Coordinating and messaging the timely and accurate financial reporting through coaching and project management.
- Helping with daily and monthly processes in FICS (ROC USA Capital’s Loan Servicing Software) related to borrower payments and disbursements.
- Presenting/communicating results of analysis to relevant stakeholders.
- Helping to create and interpret reports to address borrower business concerns.
Who You Are
To be successful in this job, you will excel in the following areas:
- Organizing and Planning. You have the ability to develop specific goals and benchmarks to prioritize, organize and accomplish your work in a timely manner, with limited supervision.
- Business and Financial Software Acumen. You are comfortable with a wide variety of software including, but not limited to Salesforce, Microsoft Office, Google applications, and relevant databases and data visualization software.
- Communication. You can express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with people inside and outside the organization. You can handle confidential information and prioritize those concerns that identify a high-risk borrower.
- Analytical thinking. You can determine the essential function of each task in a detailed, goal-driven manner with strong multitasking abilities.
- Customer service and problem-solving experience. You are comfortable dealing one-on-one with internal and external customers to access information or ensure participation in core business processes.
Education and Experience:
- Bachelor’s degree in Accounting or Finance with a preference for those who have worked in property management or commercial real estate lending.
- Preference will be given to candidates demonstrating familiarity with multifamily housing/lending and at least two years of experience in accounting, property management, loan servicing or a similar environment.
- Familiarity with accrual accounting and financial statements.
- Data analytics experience.
- Strong organizational skills and ability to manage multiple projects and multiple deadlines both scheduled and unscheduled.
Other Qualifications:
- Familiarity with Salesforce, Box.com; MS tools: Word, Excel, PowerPoint, and Outlook.
- Ability to work collaboratively in a team environment and to develop and maintain excellent working relationships with clients, staff, affiliates, and vendors by phone, video conferencing, and email.
- Ability to maintain poise and professionalism while working closely with individuals both in person and remotely via phone, video, and electronic communication.
- Exceptional attention to detail and ability to meet deadlines.
- Demonstrated strong written and verbal communication skills.
- High level of initiative and adaptability.
Physical Demands:
- Use of standard office equipment (copier, computer, telephone).
- Prolonged computer and telephone use for several hours each day.
- Ability to lift up to 15 pounds.
What Else You Should Know
This position is a full-time, 40 hours per week position. ROC USA has two office locations in Concord, N.H. and Washington, D.C. The successful candidate may work out of either of these two offices, with work completed remotely 2 days per week. The role requires some travel across the country. The salary for this position is based upon experience. We also offer an excellent benefits package, including a Health Reimbursement Account, FSA, generous vacation and sick time, and a 3% retirement match.
Who We Are
ROC USA is not your typical affordable housing organization. We are a non-profit social enterprise with a mission to support homeowners in manufactured home communities to achieve affordable and environmentally sustainable self-governing cooperatives.
Resident ownership is achieved when homeowners in Manufactured (“Mobile”) Home Communities form a Co-op and acquire the underlying land from a commercial owner. To make ownership possible, ROC USA creates purchase opportunities through market development in industry and negotiations with investor-owners, provides training and Technical Assistance through a Network of affiliated non-profits and our own national team in states not served by an affiliate, and provides financing through ROC USA Capital, a U.S. Treasury certified Community Development Financial Institution (CDFI).
ROC USA and affiliates serve customers and support our mission with a national team of more than 20 and 50 affiliate team members, who stand proudly with low- and moderate-income homeowners who want control of the land under their neighborhoods. Our faith in these homeowners and the democratic cooperatives they operate is based on nearly 40 years of experience and success. We use this history and track record to inform and advance public policy at the local, state, and national levels.
Our networked business model allows us to achieve economies of scale and deliver consistently high-quality services and earnings that sustain the whole enterprise — individual ROCs, CTAP affiliates, and ROC USA itself. Working in a niche commercial real estate market that transacts time-sensitive projects through market-rate financing, operational efficiencies are critical.
Today, ROC USA represents 312 ROCs and nearly 22,000 Member-owners in 21 states. ROC USA Capital has provided more than $300 million in community financing. This track record of success has us well-positioned for significant growth.
Our success has been recognized by The Financial Times (“Why Big Investors are Buying U.S. Trailer Parks,” Feb. 2020) and Last Week Tonight with John Oliver (“Mobile Homes,” April 2019) along with numerous other national publications, television and radio news, and podcasts.
Our Vision: We envision a country in which the owners of efficient and affordable homes are economically secure in healthy and socially vibrant resident-owned communities.
Our goals are to:
- Preserve and improve affordable communities.
- Build individual assets.
- Foster healthy, mutually supportive communities and leaders.
Our Cultural Norms:
- We insist on deep collaboration and accountability to one another, our internal and external customers, and the mission.
- Trustworthiness and transparency are essential to our success.
- Diversity strengthens us.
- We are better together!
- We love having fun and being creative.
ROC USA® is seeking a national Community Outreach Coordinator to build the capacity of the ROC Association of homeowners and community leaders, ensuring an enduring, impactful organization that supports the success, resilience, and financial security of Resident Owned Communities (ROCs).
The ideal candidate will have both an organizer’s leadership development mindset and strong technical skills. This is a community- and institution-building job for the future of ROCs across the country. The Community Outreach Coordinator will work closely with our ROC Association Directors and community volunteers to conduct outreach, empower self-advocacy, develop new leaders, leverage resources, and take action to change policy, practice, & bias.
What You’ll Do
The Community Outreach Coordinator will report to the Executive Vice President for ROC Movement, and work closely with the marketing and communications team. You will:
- Assist in staffing the Outreach & Education Committee, Policy & Advocacy Committee and other committees as developed, including assisting with strategizing, planning, materials and presentation preparation, meeting facilitation, agendas, minutes, communications, events, and coordination of activities and tasks.
- Engage directly with homeowners, co-op boards, TA providers, and other local and national stakeholders to organize, empower, and advance resident ownership, manufactured housing, and community-based civic engagement across the ROC USA network.
- Work with Association leaders to achieve their goals of building a peer-to-peer network of engaged ROC Boards and members through social media and other digital tools.
- Utilize myriad methodologies (in-person and online meetings, formation of regional or local groups, public forums, educational campaigns, multimedia advocacy, etc.) to facilitate the relationships, shared knowledge, and capacity to advance key ROC Movement community building and policy initiatives.
- Leverage advanced communication skills, empathy, and media sophistication to connect with homeowners and influencers across multiple platforms.
- Provide coaching and technical assistance to volunteers, helping them use technology and online outreach to achieve their goals as community leaders.
- Test, set up and train staff and Board members to use texting, relational organizing, online advocacy, and other software tools for organizing.
- Collaborate with the Co-op Solutions, Training and Continuous Learning, and Communications and Marketing service units to deliver top-notch customer service, develop and manage impact data, and participate in research and curriculum development that supports ROC USA’s and ROC Association’s missions.
If you were here now, you would be:
- Drafting bylaw amendments, a digital ballot, and a multi-media outreach strategy to implement the ROC Association’s plan to expand the Association’s Board.
- Designing a strategy to engage Spanish-speaking ROC homeowners in strategic planning retreat and election.
- Assisting the EVP for ROC Movement, our government affairs consultant, and the ROC Association Policy and Advocacy Committee to follow up with congressional staff on pending legislation that supports clean drinking water and sanitation for ROCs, including arranging meetings, letters, events, education, Q&As, talking points, and social media campaigns.
- Collaborating with ROC Association Directors and local ROC leaders to develop content (including graphics, short videos, scripts for text messages, advocacy emails or letters) for Facebook, web pages, email campaigns or other social media.
Who You Are
To be successful in this job, you will excel in the following areas:
Communication and People Skills. You like people, you love listening to their stories, you enjoy working with volunteers and facilitating group decision-making. You meet people where they are and listen more than you speak. You believe in self-determination and dignity for all people, regardless of who they are and where they come from.
Community Organizing for Institution Building. You develop and maintain strong, collaborative working relationships. You can communicate and connect effectively with a wide range of different people. You can influence and be influenced, and persuade and be persuaded, without holding formal authority.
Innovation and Problem Solving. You thrive on challenge. You have demonstrated an ability to solve practical and sometimes complex problems and can deal with a variety of concrete variables in situations where only limited standardization exists. You engage stakeholders in identifying the obstacles and finding the solutions with you.
Policy & Project Management. You are organized, like the details, and align outreach strategies with business goals. You understand policy and political strategy. You are able to construct detailed work plans, manage volunteers, achieve milestones, and communicate results across the organization.
Education and Experience:
- Two (2) to five (5) years of previous experience working as a community organizer with consumers or communities who have experienced racism, classism, economic injustice, or bias based on where they live. Hands-on experience with facilitative leadership.
- Some professional experience in online organizing, political campaigns and/or public relations and marketing or experience using technology to facilitate community engagement.
- Bachelor’s degree preferred; minimum associate degree required.
- Bilingual in Spanish and English highly desired.
- Highly organized self-starter, able to easily manage multiple priorities in a fast-paced environment.
- Excellent writer, able to write concisely, clearly, and quickly.
- Strong team orientation and ability to work effectively in collaboration with diverse groups of people as well as independently.
- Excellent time and project management skills.
- Demonstrated proficiency with various office tools such as Microsoft Office, some type of CRM, Constant Contact, Hustle, Slack, Messenger, along with social media or the ability to learn new tools efficiently.
- Flexible, possess a sense of humor and desire to be an integral member of a learning community at a time of growth and change
Physical Demands
While performing the duties of this job, the employee is frequently required to walk, sit, stand, use a computer and telephone. This position requires the ability and desire to travel to ROC USA and ROC Association events via car or plane several times per year. The employee will occasionally be required to lift and move up to 25 pounds.
What Else You Should Know
This is a full-time position and can either be based in Concord, N.H., Washington, D.C., or 100% remote, working out of a home office. The nature of the job necessitates a flexible schedule, including evenings and weekends as required. The role requires some travel (several times per year) around the country (depending on location). Administrative and development support are included in the work plan of each staff member. The salary for this position is dependent on experience. We also offer an excellent benefits package, including a Health Reimbursement Account, FSA, generous vacation and sick time, and a 3% retirement match.
Who We Are
ROC USA is not your typical affordable housing organization. We are a non-profit social enterprise with a mission to support homeowners in manufactured home communities to achieve affordable and environmentally sustainable self-governing cooperatives.
ROC Association, is a non-profit association of the 308 ROC’s whose mission is “the development of all community members, the support of a strong peer network of co-op leaders among communities, advocacy for communities within the ROC USA Board, and representation of the network of communities to external stakeholders”.
Resident ownership is achieved when homeowners in Manufactured (“Mobile”) Home Communities form a co-op and acquire the underlying land from a commercial owner. To make ownership possible, ROC USA creates purchase opportunities through market development in industry and negotiations with investor-owners, provides training and Technical Assistance through a Network of affiliated non-profits and our own national team in states not served by an affiliate, and provides financing through ROC USA Capital, a U.S. Treasury certified Community Development Financial Institution (CDFI).
ROC USA and affiliates serve customers and support our mission with a national team of about 30 and 50 affiliate team members, who stand proudly with low- and moderate-income homeowners who want control of the land under their neighborhoods. Our faith in these homeowners and the democratic cooperatives they operate is based on nearly 40 years of experience and success. We use this history and track record to inform and advance public policy at the local, state, and national levels.
Our networked business model allows us to achieve economies of scale and deliver consistently high-quality services and earnings that sustain the whole enterprise — individual ROCs, CTAP affiliates, and ROC USA itself. Working in a niche commercial real estate market that transacts time-sensitive projects through market-rate financing, operational efficiencies are critical.
Today, ROC USA represents 312 ROCs and nearly 22,000 Member-owners in 21 states. ROC USA® Capital has provided more than $300 million in community financing. This track record of success has us well-positioned for significant growth.
Our success has been recognized by The Financial Times (“Why Big Investors are Buying U.S. Trailer Parks,” Feb. 2020) and Last Week Tonight with John Oliver (“Mobile Homes,” April 2019) along with numerous other national publications, television and radio news, and podcasts.
Our Vision: We envision a country in which the owners of efficient and affordable homes are economically secure in healthy and socially vibrant resident owned communities.
Our goals are to:
- Preserve and improve affordable communities.
- Build individual assets.
- Foster healthy, mutually supportive communities and leaders.
Our Cultural Norms:
- We insist on deep collaboration and accountability to one another, our internal and external customers, and the mission.
- Trustworthiness and transparency are essential to our success.
- Diversity strengthens us.
- We are better together!
- We love having fun and being creative.
There are no open positions at ROC USA.
ROC USA Network Positions
The Real Estate Development Project Manager will play a pivotal role in advancing NCF’s real estate development goals under the guidance of the Real Estate Development Director. This position involves overseeing and coordinating projects from inception to completion, ensuring successful execution and the creation of valuable housing opportunities.
Interested candidates are invited to submit a cover letter, resume and three references via email to Victoria Clark-West, at victoria@northcountryfoundation.org. No phone calls, please. NCF is an equal opportunity employer committed to fostering diversity and inclusion in the workplace.
Find out more about the position here.
The Real Estate Development Director plays a pivotal role in advancing NCF’s mission by leading the organization’s real estate development initiatives. Reporting to the Executive Director, this role encompasses overseeing cooperative housing and community facilities projects, forging partnerships, and driving NCF’s expansion in alignment with its strategic goals. NCF is looking for a driven and creative developer to help expand our existing manufactured (“mobile”) home community preservation program and develop new business lines, including the development of new-construction manufactured home cooperatives and an acquisition/rehab program for multifamily buildings.
Interested candidates are invited to submit a cover letter, resume and three references via email to Victoria Clark-West, at victoria@northcountryfoundation.org. No phone calls, please. NCF is an equal opportunity employer committed to fostering diversity and inclusion in the workplace.
Find out more about the position here.
This position is focused on assisting homeowner cooperatives through the transactional process of purchasing the land underneath their homes and providing ongoing organizational development and technical assistance training to the boards of directors, committees and members of resident owned manufactured housing communities (ROCs) across Washington State. Expertise and experience necessary for success in this position include community organizing, organizational development, adult education, project management, and resource development and management. Additional responsibilities include developing and presenting large and small group training in many different environments. Ability to travel within Washington State is inherent in building relationships and delivering services. This position is remote and in the field across locations in Western Washington. Find out more here.
Our Manufactured Housing and Cooperative Development Center team is hiring a Technical Assistance Manager to join them. The principal task of the MHCDC Technical Assistance Manager is to provide oversight of all post-purchase activities in the manufactured housing communities that CASA has assisted, and will help ensure that each resident-owned community in their portfolio receives timely and appropriate technical assistance. To learn more, click here.
- Hours: Full Time. Variable schedule, must be able to work some evenings and weekends.
- Languages: Bilingual in Spanish and English preferred.
- Compensation: $5,800 to $6,500/month salary, based on experience edcuation and expertise. Position includes paid holidays, sick and vacation pay, retirement and health plan.
Application Process: Applications accepted immediately; position is open until filled.
Link to the CCCD Application: https://cccd.coop/sites/default/files/CCCD%20Emp%20App-Fillable.pdf
Submit: CCCD application, resume, and brief cover letter by email to CCCD at coops@cccd.coop (subject line: “MHP-AAM”).
Please read the full job description at https://cccd.coop/about-us/jobs-volunteering-internships
CASA of Oregon is looking for a Spanish/English bilingual person who can provide critical thinking, consultation, data tracking, case management level guidance, trauma‐informed support, and reliable leadership to wildfire survivors returning to or joining the Talent Mobile Estates Manufactured Home Cooperative as the community is rebuilt with new homes funded by the State and a new resident‐ownership structure. If this position sounds like the career opportunity you are looking for, please apply for the MHCDC Homeownership Navigator position today.
For more information, click here.
Professional Services
Release Date: Oct. 3, 2023
Proposal Due: Oct. 24, 2023
Submit Proposals: Email to Devenie Scott, dscott@rocusa.org
Overview
ROC USA® is seeking a consultant or vendor who can assist in the development and management of a new website and marketing website template. This consultant or vendor should be experienced in branding and design that would achieve the listed goals and objectives mentioned under this RFP. ROC USA is soliciting proposals from all interested and qualified entities (independent contractors, consortia of contractors, and/or vendors) to complete the following services:
- Website Development and Management
- Marketing Website Templates and Conversion
- Training and Documentation
This RFP does not obligate ROC USA to award a contract or complete the project and ROC USA reserves the right to cancel the solicitation if it is in its best interest.
Goals and Objectives
The chosen vendor will provide two (2) solutions, a new ROC USA website and a new template for ROC Marketing websites.
ROC USA Website
The chosen vendor will create a site that achieves the following:
Improve Online Presence
- Replace rocusa.org with a modern and visually appealing website that reflects our brand identity.
- Optimize the website for search engines (SEO) to improve online visibility and organic traffic.
Enhance User Experience
- Ensure the website provides an excellent user experience across all devices.
- Develop architecture that results in compelling landing pages to engage different stakeholders and diversity in information.
- Implement clear and persuasive calls-to-action to guide visitors from several audiences toward desired actions, including established ROC Members and leaders, community owners, funders/donors, lawmaker and policy staff, news and media, homeowners in MHCs, and general public.
- Provide intuitive navigation with clear and organized menu with easily understood labels, implement a logical hierarchy, and include a search bar for users to find specific content quickly.
- Investigate and provide an alternative solution to Google Translate to present content in Spanish.
- The website is accessible to all users, including those with disabilities.
- Use compelling and action-oriented language and calls to action visually stand out with color contract and button styling.
- Include User Support
- Provide multiple channels for user support, such as chat, email, or a help center.
- Offer a well-structured FAQ section to address common questions.
Increased Brand Awareness
- Strengthen Brand Identity
- Showcase our company culture, values, and achievements to build trust and credibility.
- Celebrate media coverage of our work.
- Clearly able to demonstrate the difference in our work with the different lines of business (ROC USA, ROC USA Capital, ROC Association) that will begin to chip away from the narrative that we are “ROC” or “just the bank”.
- Boost Social Engagement
- Integrate social media sharing buttons and feeds to encourage user interaction and content sharing.
- Easily able to update the website with valuable and timely information.
Improved Website Management
- Streamline Employee Workload
- Develop integrated home/vacant site listing platform that in addition to displaying on each community’s site, also curates all listings across the portfolio on a centralized landing page of ROC USA’s site.
- Monitor and Analyze Performance
- Set up robust analytics tools to track website traffic, user behavior, and conversion rates.
- Regularly review analytics data to identify areas for improvement and optimization.
- Ensure Legal Compliance
- Ensure the website complies with all relevant privacy laws and regulations.
- Maintain up-to-date terms and conditions, privacy policy, and cookie consent mechanisms.
ROC Marketing Website Template
ROC USA’s Marketing Websites provide each ROC with an externally facing marketing tool to highlight its community with custom narratives, photos, tours of the community and a place to list homes and lots for sale. The Marketing Websites also feature a Members Portal where residents can upload documents and photos into an external cloud storage that can be viewed by all of those in the community. Users can also create, edit and remove home and vacant site lisitngs.
The chosen vendor will create a marketing website template that achieves the following:
- Bring the approximately 90 individual community marketing websites into the same production platform as ROC USA’s primary website. (Example sites: https://halifaxestates.coop/ and http://www.parkplaza.coop).
- Enhance current home/site listing platform to allow users to edit, remove listings as well as post.